As more prospects and customers are embracing BYOD, that means the Surface Pro 4 your contact just purchased won't be able to see your Cisco WebEx. It is a known issue that WebEx and Windows 10 are not friends.
To boot, the URL link to load WebEx won't work in Microsoft Edge. Then when Chrome or Internet Explorer launches the URL, it gives a generic error message. The official response from Cisco: Windows 10 and WebEx don't work together. No apparent time for a fix either. Luckily, for most WebEx customers, there's usually an IT department that maintains that Windows 7 Enterprise is the OS of choice so internal meetings are fine.
So what is one to do when a remote viewer exclaims, "Hey! I am getting an error when I try to load WebEx!"
Sign up for a Join.Me account! It's a pretty nice (and FREE) service by the folks at LogMeIn. They'll give you a free trial of their Pro service for 2 weeks, but their free service is enough for Sales Engineers as a backup or parallel app.
After signing up, downloading the app (only those that share have to download), and logging in, you'll have an intuitive interface to work with.
The free user will be limited to a one-time code for the meeting, which is fine. Just read it out loud over the conference bridge.
Free accounts only allow 10 people (including you) into the meeting. That's plenty especially if you also have the WebEx meeting running in parallel.
Lastly, the major caveat of the free account is that the host can only share his/her screen. Yes, you read that right, the host is always the presenter and the only the screen can be shared.
I have gotten around that by running both Join.me and WebEx simultaneously AND I have to be the host of the Join.me. I will always share my screen with Join.me.
Let's hope WebEx gets their act together, but realistically, let's hope IT departments realize that WebEx is an antiquated product with crazy requirements (i.e. needs an extension in browsers to load meeting URL, installs a file by default [instead of loading temporary application by default] for viewers).
Aesthetic details matter. WebEx screws them up on a PC. Nothing bad ever happens on a Mac so this article is only about PCs. Don't let it happen to you on your next demo.
Two things happen when you share your screen on WebEx: